Delivery & Returns

Delivery

Dispatch Times

All orders are dispatched within 1-2 working days. You will receive a Royal Mail tracking number via email once your order has been posted. In the event of any delays in dispatch times we will notify you via email.

Please note these times are estimates by Royal Mail and not always guaranteed. Please allow up to 28 days for delays before reporting a missing parcel.

Covid-19 Delays 

We appreciate your patience and understanding at these times regarding delays caused by Covid-19. Unfortunately there are possible delays in place to international postage due to closed borders and fewer flights so please bare this in mind if your parcel doesn’t arrive in the estimated time. We kindly ask you allow up to 28 days before claiming a lost parcel.

Delivery options and aims are as follows:
• Royal Mail 1st Class Signed –1-2working days –£6.00
• Royal Mail 2nd Class Standard –2-3working days –£5.00
• Royal Mail Next Working Day by 1pm (Excludes Saturday and Sunday) –£9.00

Royal Mail International Tracked and Signed – 3-5 working days – £13.50

Royal Mail International Tracked and Signed – 3-5 working days – £13.50

Royal Mail International Tracked – 5-7 working days – £19.5

– Royal Mail International Tracked and Signed – 5-7 working days – £21.50

Royal Mail International Tracked ( Tracked and Signed if availble to your country) –5-7working days –£18.50

Returns

What is your returns Policy?

Here at Retro Camera Shop we professionally test and restore each and every camera that’s sold. However, with the nature of vintage electrical items, sometimes things go wrong that are completely out of our control. We will be happy to accept any returns for faulty or damaged items within 30 days of delivery. 

A request for a refund or exchange must be submitted within 30 days of receiving your order.

The item(s) must be in original condition with any of the original packaging included. Any items that appear to have been damaged or altered in any way will be refused. Please take care when handling cameras as we cannot accept any items that have been physically forced or damaged. The item(s) must be returned to us before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of cameras at the time at which the return is received for processed.

If you are having difficulties using your camera, please contact us via email where we can assist you in how to use it.

We do not accept refunds or exchanged for reasons such as :

• Change of mind or not liking your camera
• Not knowing how to use your camera
• Purchasing by accident

How do I organise a return?

If you’ve met the above requirements, you may submit a Return Request by emailing us at info@retrocamerashop.com

 

Where do I send my Return Item?

We will provide you with the full address details once your return has been authorised. Please do not return any items before requesting a refund via email.

 

How long will it take to process my refund?

Once we receive your return, please allow 3-5 business days for your return to be processed. We’ll send you an email once our team has processed your refund. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account. Your refund can only be credited back to the original payment method. Refunds for returns apply to the original purchase price of the items only.

 

Are returns free?

The shipping cost of returning item(s) to us for an exchange or refund, is not covered or reimbursed by us. Buyer is responsible for the costs if the item(s) does not come back to us in its original condition or if the item is lost in the post so we please ask you use recorded delivery.

worldwide shipping

worldwide shipping

We ship worldwide from the UK

professionally Tested

professionally Tested

Serviced and guaranteed working

Guarantee

Guarantee

30 day guarantee with every order

Shop Sustainably

Shop Sustainably

with preloved and recycled cameras